Complaint
| Q1:Are you a trading company or a manufacturer? |
| A1:We are a professional OEM&ODM manufacturer with our own trade company, we have been in this field for more than 25 years. |
| Q2:What kind of services do you offer? |
| A2:We can provide these services : Plastic products production Mould production Machining parts production Product design Mould design |
| Q3:Can you introduce your working process and your advantages? |
| A3: 1.We will ask for your drawing, requirement, quantity, and more detailed information to understand your demand. 2.We will offer the structure improvement program when we find any issue from your design or any suggestion to keep the cost down.We can offer the best solution. 3.We will start mold design and fabrication when the price settles down, delivery time is approved. Advantages:Good Technology&Quality&Service&Lead Time&Price. |
| Q4: Do you have any experience cooperating with brand companies? |
| A4:Yes,we have OEM plastic products for Nissan, Mazda, Mitsubishi, Suzuki,Benz, ABB and other brands, thanks for their support in our 25 years of development. |
| Q5:When can I get the price? |
| A5:We usually quote within 24 hours after we get your inquiry. If your are very urgent, please call us or tell us in your email so that we will regard your inquiry priority. For Fast Quotation,Please Inform Below Details: Production type Material specification (or let us know the using environmental) Size details? (or provide drawings or samples for refference) Quantity request Prefer color |
| Q6: I have no drawing, how should I start the new project? |
| A6:You can supply us sample, we will help to finish the drawing design. |
| Q7:Can I test my idea/component before committing to mould tool manufacture? |
| A7:We have a professional design team who will evaluate your requirements for design and functionality and give you an answer. |
| Q8:What type of plastic is best for my design/component? |
| A8:Materials selection depends on the application of your design and the environment in which it will function. We are very glad to discuss the alternatives and give you best suggestions. |
| Q9:Can you make the production mold with short run production? |
| A9: Yes, we can. We can make the production for any quantity you want. |
| Q10:Can you ensure your production lead time and stable quality in a long-term relationship? |
| A10:Of course. Our shipments are always on a schedule of our scientific work arrangements, strong production competence, and reliable employee. |
| Q11:How do you control the products processing? |
| A11:We will send the processing report and mold processing picture every two week to the customer. |
| Q12:Can you assure the quality of the mould? |
| A12:Yes,we have a professional quality inspection department,the mold is strickly tested before shipment.also send the plastic products sample to you for checking the mold's quality. |
| Q13:Before shipment, how to make sure the products quality? |
| A13:If you don't come to our factory and also don't have the third party for inspection, we will be as your inspection worker. We will supply you a video for production process detail include process report, products size, structure and surface detail, packing detail and so on. |
| Q14:Is the samples free of charge? |
| A14: Yes, the first trial samples (5~10PCS) is free(no including freight), and we will send you the samples by DHL, FedEx or TNT as soon as we finish the first samples. |
| Q15:Do you often change the material to reduce the cost? |
| A15:No,we will promise the mold and product quality,unless the customer have the request .We are sincerely treat all customers. |
| Q16:How long is the lead-time for mould? |
| A16: It all depends on the mold's size and complexity. Normally, the lead time is 30-60 days. If the molds are very simple and not big size, we can work out within 20 days. |
| Q17:How about your delivery time for product? |
| A17:It all depends on the product quantity.Generally it take10-30 days after the mould sample approved. |
| Q18:What kind of trade terms can you do? |
| A18:EXW,FOB,CIF. |
| More products please visit: |
| https://jroc-group.en.made-in-china.com/ |
