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FAQ |
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Could you please find the following questions and answers? Most of them frequently appear when communicating with our dear customers .These should benefit and help you. |
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Q1.What is the Trade Term? |
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A1: Ex-work factory , FOB Guangzhou, FOB shenzhen, CIF |
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Q2. How long is the guarantee (period)? |
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A2: Three years quality warranty . |
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Q3.How many colors for selection ? |
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A3: More than 30 colors. We will provide you the color card , pls choose your favorite from it. |
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Q4.How long is our Production leading time? |
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A4: Within 15-20 days upon receive deposit in normal season, and 25-30days in our busy time(August,September,October). |
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Q5.What is the Payment term? |
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Q5: T/T or L/C at sight. 30% Deposit for start the production ,the balance before the shipment when goods are ready . |
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Q6.What is the packing details? |
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A6: Knock down Packing with the carton boxes ,and inside with the pear cotton for protection. Glass parts are packed with wooden frame outsides to protect the items. |
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Q7. What support you will have to assemble this furniture? |
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A7: Inside each packing of the office furniture products ,we have put the exactly instruction book ,you can assemble the office furniture very easy |
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Q8.What kind of documents we will provide to you? |
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A9: B/L, Commercial Invoice, Packing List, Certificate of Original. with these documents you or your borker can do the customs declaration at your side |
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Q9. During shipping, if there is a damage to products, how do you get replacement? |
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A10: During shipping , our shipping angancy will try to ensure the safety of the goods .If there is a damage to products, they would be responsible for the damage .If it is not a very serious problems, we will help you and compensate you the damaged parts. |
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Q10. If there are any missing parts in our shipment, how long it takes for you to send? |
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A11: If there is some small missing components ,we will DHL to you ASAP within one week. |
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Complaint
