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FAQ
I) What is your Minimum Order Quantity?Our Minimum Order Quantity (MOQ) is generally 1 unit. The exception however is that for certain items (e.g. wires, gloves or tubing) the MOQ may vary. Feel free to contact us to get a exact MOQ for your product.
II) Which payment methods do you accept?
We accept most forms of monetary payment such as bank transfer, T/T, direct transfer, L/C and Western Union. Please get in touch with one of our sales managers to check if your payment option is acceptable.
III) What is your shipping & delivery time?
Once we have confirmation of your order & payment, we normally ship within 5 working days.
IV) What product guarantees do you offer?
All our products are Alibaba Trade Assured which means that your order will be fully protected. Hence if we fail meet product quality obligations or fail to ship on time, Alibaba will refund your payment.
V) Which certifications do you have?
Most of our products are CE, ISO and RoHS certified, some medical equipment also have FDA approval.
VI) Can I place my company logo on your product?
Yes, baring a few exceptions. Please check with our sales team before applying.
VII) What after sales services do you provide?
We offer technical, customer service & troubleshooting support for most of our products. Therefore if you have problems with any of our products, please contact us anytime and we will do our best to help.
VIII) How long is your warranty period?
We typically offer 12 months warranties for all our products, except some accessories which may have shorter warranty periods. Please check with our sales managers for the specific warranty period of your product.
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