Complaint
Q: Are your a trading company or factory?
A: We are the manufacturer, we establish in 2008, have more than 10 years experiences in this field.
Q: Do you provide samples?
A: Yes,we could offer the sample for free charge but do not pay the cost of freight.
Q: What is the MOQ for your products ?
A: The MOQ of most of our product is 1000pcs
Q: Do you provide customized services?
A: Yes,we support OEM/ODM service.
Q: When will you ship the goods out if i send payment now?
A: Usually,our lead time is 7 days after payment recevied.
Q: Is there quality control on all production lines?
A: Yes, all production lines have adequate quality control.
Q: What is your terms of payment?
A: We accept Multiple payment methods such us T/T in advance,Paypal, L/C and so on.
Q: How do you arrange the shipment?
A: We can provide multiple modes of transportation, such as by express(DHL,FedEx,UPS,TNT etc), by sea and by air.
Q: What is your after-sales service?
A: We provide return and exchange service for quality problems caused by non-human factors, and we will pay the freight. We assist in solving any product technical problems throughout the process.
