Complaint
Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality.
Q2. What about the lead time?
A: Samples arrived often need 3-5 days.
Q3. Do you have any MOQ (minimum order quality)limit?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We often ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q5. How to proceed an order?
A: Initially, let us know your requirements or application. Besides, We quote according to your requirements or our suggestions. Thirdly, customers confirms the samples and places deposit for formal order. Finally, We arrange the production.
Q6. Is it acceptable to print my logo on the product?
A: Yes. Please inform us formally before our product and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer one-year warranty for our products.
Q8: How to deal with the flaw?
A: Our products are produced in strict quality control system and the percent of pass is often maintained over 99.8%.
Package and Shipping :
Package:Normally we use the standard exporting parcel. We also can package the item according to clients' request .
Shipping :
1. By Couriers: DHL, UPS, FEDEX, TNT are the main courier companies we are cooperating.
2. By Air: Delivery from the Shanghai airport to customer's destination city air port.
3. By Sea: Delivery from the Shanghai/Guangzhou/Ningbo sea port .
Our Certification:
About Us:
