Complaint
Q1: Where can I get product & price information?
A: Send us an inquiry e-mail, we will contact you as we receive your mail.
Q2: How long can I get the sample?
A: Depends on your specific items, within 3 - 7 days is required generally.
Q3: What's kinds of information you need for a quote?
A: Kindly please provide the product drawing in PDF, and will be better you can provide in STEP or IGS
Q4: what's the payment terms?
A: We accept 50% as payment deposit when the goods are done, we take photos for your check and you then pay the balance.
Q5: How to deliver the goods?
A: We will deliver goods through international freight forwarders such as DHL UPS or federal.
Q6: Are you a trading company or factory?
A: We are direct factory with experienced engineers and employees as well as approximate 4,000 square meters workshop area.
Q7: What shall we do if we do not have drawings?
A: Please send your sample to our factory, then we can copy or provide you better solutions.
Please send us pictures or draftswith dimensions (Length, Height, Width), CAD or 3D file will be made for you if placed order.
Q8: Can we get some samples before mass production?
A: Absolutely.
Q9: Will my drawings be safe after sending to you?
A: Yes, we will keep them well and not release to the third party without your permission.
Q10: Is it possible to know how are my products going on without visiting your company?
A: We will offer a detailed production schedule and send weekly reports with pictures or videos which show the machining progress
