1.Q: What certificate do ShengSe Stage have?
A: TUV / CE/ ROHS certification.
2.Q: What is the terms of payment?
A: We accept Western Union, T/T, 50% of invoice value as deposit,50% balance paid before shipment, and some others.
3.Q: Where is the loading port?
A: Ports in Guangzhou or Ports in Shenzhen.
4.Q: How does your factory do regarding quality control?
A: We control products quality under the instruction of national standards.
5.Q: What is your packaging?
A: Air bubble film or carton or flight case.
6.Q: How long the deliver time?
A: General it is about 5-7 working days.
7.Q: Do you accept OEM order?
A: Yes, we welcome OEM order as well.
8.Q: Do you accept customized logo order?
A: Yes, we can make logo on the product for clients.
After-sales service:
1. Professional engineers and application specialists respond effectively to your requests
2. Follow up the case and record the whole process. The solution will provide 24-hour service
3. At the same time, problem complaints will be reported to the QC department, QC will find defects from the deparment who is responsible for the responsibility
4. Collect and record customer feedback to help customers use the product smoothly
Warranty period:
1. Lifetime warranty.
2. any problem caused by our side within one year from the date of shipment, we will provide free spare parts for repairment.
3. After one year, we can provide spare parts, but the user should pay relevant fees, including spare parts cost, delivery cost, etc.
How to contact us:
Contact person:Ling
Facebook:Ling Lighting Truss Stage
Factory Address:Workshop 3, No. 10, Dejin Nanshedun 4th Road, Desheng Village, Lishui Town, Nanhai District, Foshan City,China.