Complaint
| Model | OR-18W | OR-24W | OR-36W | OR-40W | OR-48W |
| Lamp Size | 300x300mm | 300x600mm | 595x595mm,600x600mm,300x1200mm | ||
| LED Chips Quantity | 90pcs | 120pcs | 180pcs | 200pcs | 240pcs |
| Lamp Power | 18W | 24W | 36W | 40W | 48W |
| Lamp Flux | 1620LM | 2160LM | 3240LM | 3600LM | 4320LM |
| LED Chips Model | 2835 SMD 0.2W | 2835 SMD 0.2W | 2835 SMD 0.2W | 2835 SMD 0.2W | 2835 SMD 0.2W |
| Shine Angle | 180° | ||||
| IP Rating | IP40 | ||||
| Surger Protector | 2.5KV | ||||
| Lamp Material | AL+ PMMA | ||||
| CRI | 80-85 | ||||
| Power Factor | 0.95 | ||||
| Input Voltage | AC85-265V Or AC165-265V | ||||
| Body Color | white,Silver; | ||||
| Color Temperature | 2700-6500k | ||||
| Remark | The led driver can be: Non dimmable or Dimmable or with 90 minutes emergency battery | ||||
| Certificates | SAA ,LVD-EMC,RoHs, ISO9001 | ||||
Q1: Can you provide free sample?
A: Yes, the courier fee should be shouldered by your side.
Q2: What about the lead time?
A: Sample needs 2-4 days, mass production time needs 10-25 work days for order quantity.
Q3: Do you have any MOQ limit ?
A: Yes.
Q4: How's your warranty?
A: 1-5 years warranty based on different price range.
We will replace the products or accessories for our customers, if the damage is caused by our side not man-made.
Q5: Is it OK to print my logo on led light product?
A: Yes. It is ok .
Q6: What's ur payment terms?
A: Samples: Bank TT, 100% payment in advance.
Bulk order: Bank TT, 30% deposit and balance 70% settled before shipment.
Q7: What's ur After-Sale Service?
A: Quick reply on customers' questions; If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost.
Q8: Can I visit your factory?
A: Sure, you are welcome.
Q9: Are you factory or trade company?
A: We are factory with more than 10 years experice in making LED indoor lighting.
We located in Hangzhou, welcome your visiting!
Q10: How to deal with the faulty of products?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly,We offer 0. 3-0.5% extra parts or products in ur order .
Thirdly, during the guarantee period , we will send new one .
Q11: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT for sample order . It usually takes 3-5 days to arrive. And mass quantity order will be shipped by air or by sea .
