350W 4.4/5.2ah Lithium Smart Mobility Electric Scooter

FAQ

1. What's the minimum order MOQ?

   30pc for alu alloy ebike, 50pc for steel ebike

2. How long is delivery time?

   30 days to 45 days, depend on model and quantity

3. Can I order spare parts?

   Yes, we have all parts list available for our models

4. How about warranty ?

   alloy frame 36 months, motor 12 months, lithium battery 18 months, controller 12 months.

5.How about the shipping ?

   We can arrange to ship the container, or you may have your own forwarder.

   We deliver sample by airmail express, such as DHL, FedEx, UPS, TNT, EMS etc.

6. Is sample available?

   Yes, sample order is acceptable, but there will be extra cost.

7.How does your factory do regarding quality control? 
  A: Quality is priority. We always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully      tested before it's packed for shipment.

8. What certificate do you have for electric scooter?

   Every electric scooter has CE/EMC and MSDS  certificate

9. Could I use my own LOGO or design on goods?

   Yes. When order quantity is 40GQ container or more, you can use your own LOGO or your language manual etc,

10. Could I get a discounted price?

   Yes, if you have a great qty of order, we would give a discount.

12. What is the payment terms?

   We accept T/T, L/C,  West Union  Paypal

13.Will you deliver the right goods as ordered? How can I trust you?
  A: Yes, we will.
  The core of our company culture is honesty and credit. If you check with Made-In-China, you will see that we have never got any complaint from our customers

14. Did you attend some exhibiton?

   Yes. Every year we attend Spring Canton fair during April 15th-19^th ,22th-26th, and Autumn Canton fair during Oct 15th-19th. 22th-26th  Welcome your visit.

 

15. Did you export goods to EU/South America/USA ect ?

  YES. We have distributors from 35 countries in the world. If you need more details, please freely to contact me.

16. How can I go to the factory ?

  KDS factory is located in Yongkang city, Zhejiang province, China.

  It is 2 hours by FAST train from Shanghai; 1 hour by car from Yiwu;

Welcome your visit and enquiry!  We wish to start cooperation with you!