Complaint
| Product Name | Rear Rack lithium battery for electric bike |
| Cells type | 18650 |
| cells brand | samsung /panasonic /lg (imported cells ) |
| Battery capacity | 48v 20 ah |
| Series parallel | 13s 7p (91 cells ) |
| BMS | included |
| Charger | standard 2A charger for different countries |
| Rear Rack | Included |
| USB Connections | included |
| Battery size | 35cm (long ) x15cm (Height)X8.5cm (width) |
| Gross weight | 7 kgs |
| Warranty | 12 months |
Our service:
Pre-sale Services:
1.Provide free consulting, to resolve the confusion from customers and supply technology services free by telephone;
2.Mining and carefully study customer's needs,provide detail and suitable design solutions according to the actual
installation environment;
In-sale Services:
1.Try best to meet the reasonable demands by customers;
2.Keep close touch with our clients during the period of installation;
3.Cooperate friendly with client and satisfy our clients with best quality electric bike .
After-sale Services:
1.We provide free training to our customers on how to install and use ebike .
2.Provide 2-year guarantee for normal products free;
3.A complete after-sale service system to help customers resolve the problems during the using time;
4.Regular follow-up service to our customers, solicit opinions from clients and improve the improvement.
