Q1. How do you guarantee the quality of your products?
A1: KWELL Machinery guarantees all new products and parts to the first owner-operator to be free from defects in material and workmanship for a period of 60 months from B/L date, under normal use and service.
Q2. How about the spare parts?
A2:We could provide you reliable, fast and professional service through telephone, network and on-site at any time. Normally, we send our customer one set of spare parts together with the machines when we deliver the product.
During the warranty, we provide new parts free of charge for you to replace, exclude the parts broken that caused by improper operation.
In our spare parts department, you will get professional technical advice, as well as the relevant information regarding all products and services.
Q3. About product quality
A3:KWELL is a prestigious plastic recycling and extrusion machinery manufacturer in China. Our customers have been enjoying a variety of advantages in particular in terms of the dedicated screw designed by our R&D team including good mixing, good dispersion, high productivity, and so on.
Q4. After-sales service
A4: 1.Send engineers to install, test the machines and offer technology guidance and worker training at customers' factory.
2.Offer 5 years free maintenance and life long service. After the warranty period, spare parts will be provided at basic cost.
3.Build customers database. All machines are traceable.
4.Visit customers and make quality trace periodically and take customers' feedback into account during routine practices.
5.Speed up service and spare parts supply.
Complaint
