Complaint
Item | Lapel pin / pin badge |
| Process | Stamping / die casting |
| Material | Iron, brass, zinc alloy, gold, silver, brass, iron, stainless steel/iron, aluminum alloy, soft PVC and more |
| Size | Any size & customer size |
| Plating | nickel, anti-nickel, black nickel, brass, anti-brass, copper, anti-copper, gold, anti-gold, silver, anti-silver, chrome, dyed black, pearl gold, pear nickel, double plating and more |
| Color | Pantone color chart with soft enamel, silkscreen printing, offset printing by paper sticker or epoxy coating surface. |
| Attachment | Safety pin ,butterfly pin ,Sticker, Manget. etc |
| QC Control | 100% inspection before packing, Spot inspection before shipment |
| Lead time | 5-7 days for samples; 7-25 days after receive your order confirmation; |
| Payment Term | (1) L/C,T/T,D/P,D/A,PAYPAL,WESTERN UNION,MONEY GRAM |
| (2)30% deposit and balance before delivery; | |
| (3) We also can provide a monthly statement payment services. | |
| Others | Samples charge as mould charge and freight for samples will be on buyer's expense. |
1. Q: Can I get product samples?
A: To obtain samples, please contact us at the following
2. Q: Do you have a catalogue?
A: Yes we do have a catalog. Don't hesitate to contact us to ask us to send you one. But remember that Suntek's is specialized in providing customized products. Another option is to visit us during one of our exhibition Shows.
3. Q: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A: Suntek's has been in business since 2004. We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.
4. Q: How can I get a tracking number of my order that has been shipped?
A: Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.
5. Q: Why can't stainless steel be plated?
A: As general rule, it is that only Brass, Copper, Iron, Zinc alloy can be plated in our facilities.
6. Q: Is it possible to have 2 plating on the same item (Gold Nickel plating is all right?)?
A: Yes, "double plating" can be done. But, if you plan to make an order with such process.
