Complaint
Q: Would you please give some information on shipping mode and charges?
A: Normally we send through courier, or post upon request from clients.
Q: Do you have ISO 9001, CE, or FDA approvals?
A: Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. We have FDA Registrations and CE marks for many of our products.
Q: What is the minimum order that we can place?
A: We expect your minimum orders to be least at US$1000. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. Samples against cost are available on request.
Q: Can I buy products not shown but similar to your catalog?
A: Of course, you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q: Do you have stock for listed products, or they are newly produced?
A: Generally, we have stock for every listed product, which were produced monthly. But it depends on our sales condition. Better to ask our salesman for accurate inventory information.
