Complaint
| Name | Cute frog Plush Stuffed Animal Baby Toys |
| Product Size | Customized |
| Color | Can be customized |
| Material-Outside | Plush |
| Material-Inside | 100% PP cotton |
| Safe Standard | EN71,2,3 Part 9;Reach;ASTM F963 |
| Sample time | 3-5working for custom design sample/2days our own sample |
| Delivery time | 45days normal |
| Sales Team | 20 team members |
| Design Team | 6 team members |
| QC Team | 25 team members |
| Working Factor | 6 Factories |
| Total workers | 500 |
| Production Capacity | 600000pcs/month |
| Size Of Factory | 30000m² |
| Delivery Time | 45days for common |
About our factory:
Which audits you have passed?
We have passed, ICTI, SEDEX, BSCI, Wal-Mart, Merlin, Target.
How many workers do you have?
We have 500 workers, and our day production capacity is 20000pcs
How about your delivery time?
Usually, our production time is 45days after plush sample approved and deposit received.
But if you project is very urgent, you can discuss with our sales, we will do our best to help you
Can you meet some requirements from Food Company?
Yes, we have dust-free workshop, this is useful for food company promotion project
About the sample:
A: Why do you charge samples fee?
We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you; we will take responsibility for your samples, until you say "ok, it is perfect".
B: How much is the samples fee?
The cost is depended on the plush sample you want to make.
Usually, the cost is 100$/per design
C: Sample cost refund
If your order amount is more than 10,000 USD, the sample fee will be refunded to you.
D: How can get the free samples?
When our total value of trading reaches 200,000 USD per year, you will be our VIP customer. And all your samples will be free; meantime the samples time will be much shorter than normal.
E: What is the samples time?
It is 3-7 days according to the different samples. If you want the samples urgently, it can be done within two days.
F: If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?
No, this is will be free for you.
G: How about the sample freight?
If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.
H: If I don't like the sample when I receive it, can you modify it for you?
Of course, we will modify it till you satisfy with it
I: How do i tracking my sample order?
Please contact with our salesmen, if you can not get reply in time, please contact with our CEO directly.
About the price
1. When can I have the final price?
We will give you final price as soon as the sample is finished.
But we will give you a reference price before sample process
2. Is your price the cheapest ?
No, I need tell you about this, we are not the cheapest and we don't want cheat you.
But All our team can promise you, the price we give you is worthy and reasonable. If you just want to find the cheapest prices, I am sorry I can tell you now, we are not suitable for you.
3. How do I track my order?
Please contact with our salesmen, if you can not get reply in time, please contact with our CEO directly.
Our Sample and Mass production Process
