Complaint
Q1: What information will be highly appreciated for a quotation?
A: It will be preferred if you can offer us the drawings, heat treatment and surface treatment requirements, required quantity, quoted currency (USD or EUR), or samples.
Q2: Are you a trading company or factory?
A: SCS is a factory located in Changzhou, Jiangsu.
Q3: What is your terms of payment?
A: T/T 50% in advance, and 50% before shipment. We'll show you the photos of the products and packages before you pay the balance.
Q4: Do you test all your goods before delivery?
A: Yes, SCS has adopted a strict quality management system and all the items will be inspected according to the inspection instruction with good inspection records.
Q5: Is there any customer that has assessed your quality management system?
A:Yes, SCS has passed the audit of many customers, such as Mitsubishi, CLAAS, Kardex and so on.
Q6: How does your company ensure the quality of the raw material?
A: The steels are purchased from our domestic well-known steel mills. After receiving the raw material, the steel will be inspected by spectrograph imported from Germany. Besides, the furnace number of steel will be well-managed in our ERP system to ensure the traceablity of our products.
Q7: How do you ensure the high quality of products?
A: With integral manufacturing processes, a strict quality control system and imported machines, we can manufacture high quality products.
Q8: What are your terms of delivery?
A: EXW, FOB Shanghai.
Q9: How about your lead time?
A: Normally it will take 45 days after receiving your advance payment. The specific lead time depends on the items and the quantity of your order.
