Complaint
General Packing:
Choice 1: 1pc/polybag→ put 100pcs into a big bag → put 3 to 5 big bags into a inner paper box → put 3-6 inner box into one outter carton
Choice 2: 1pc/paper card+polybag→ put 5-10pcs into a big bag → put 50 big bags into a inner paper box → put 3-6 inner box into one outter carton
Choice 3: 1pc/ gift box → put 50 boxes into a inner paper box→ put 3-6 inner box into one outter carton
Choice 4: We can do per your requirements
General Shipping:
Air shipping method: DHL, UPS, TNT, FedEx, SF Express
Sea/Ocean shipping method: Our long term cooperation forwarder, or clients' own forwarder
FAQ
1. Q: What is MOQ of your product.
A: Our MOQ is 100pcs for each design
2. Q: Can your product pass SGS, EN71, REACH etc test?
A: Yes, our products can pass testing, please contact our sales team for more information.
3. Q: How quick custom sample quickly?
A: It will take 3-5 working days after artwork confirmed.
4. Q: How fast can we get a price for custom item?
A: Our sales team will reply to you on the quotation within 1 hour.
5. Q: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A: We Pinstar Gifts Co.,Ltd. has been in the metal crafts field for more than 12 years, only high quality products and well-deserved reputation can help us go further and further. You also can choose to pay via Trade Assurance Alibaba, Alibaba will make sure your money safe.
6. Q: How can I get a tracking number of my order that has been shipped?
A: We will email you about the tracking# directly once the goods are shipped.
7. Q: Are you a direct manufacturer?
A: Yes, we are manufacturer, welcome to our factory to have a field visit.
8. Q: Can you make glitter items?
A: Yes, we can.
9. Q: Do you accept urgent orders?
A: Yes, we do.
