Complaint
Q1:Are you a trading company or a manufacturer?
A: We are a manufacturer as you can see our workshop as above.
Q2 : How does your factory do regarding quality control?
-Establish quality standards for each product
-The quality standard training will be conducted to the employees once a month,Two quality trainings for quality inspectors
-The quality inspection department will check the products at any time during the production process
-Each sauna will be tested for more than one hour
-Defective products found during testing will be repaired,To ensure that all products are perfect before shipment
Q3:What types of payment term do you accept?
A:We accept Bank Wire, Western Union, L/C, MoneyGram, Credit card and PayPal.
Q4 : How long is your delivery time ?
A: 20 to 30 days after received payment or deposit.
Q5: What kind of quotations do you have ?
A: EXW, FOB, CIF are available.(Few regions accept DDP and DDU)
Q6: What kind of payment terms do you accept?
A: We accept T/T, L/C, Credit Card,Paypal and Western Union.
Q7: How long is your product warranty?
A: 2 Years after delivery.
