FAQ
Q1: This is the first time I buy the machine, is it easy to operate?
We can provide the operation manual or video for guiding. If it is hard for you learning, we can also help you by "Team viewer" online, with telephone or whatsapp explain.
Q2: How to choose a suitable machine?
You can tell us the working piece material, size, and the request of machine function. We can recommend the most suitable machine according to our experience.
Q3: How can I trust your company and your products?
The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before being out of factory. The testing video and pictures will be available before delivery.
Q4: If machine have any problem after I ordered it, what could I do?
Free parts send to you in machine warranty period if machine have any problem. Free after-sales service life for machine, please feel free contact us if your machine have any problem. We will give you 24hours service from phone and skype.
Q5: Can I visit your factory?
Yes! We always warmly welcome customers to visit our factory.
Q6: How long is your delivery date?
For standard machine, about 30 working days. For customized machine, about 40 working days.