Complaint
| Manufacturer | Eboat Times |
| Material | 1. Art paper ( 128gram , 157gram , 200gram , 250gram) 2. Kraftpaper (100gram, 120gram, 125gram, 150gram, 200gram, 250gram) 3. Ivory board (250gram, 300gram ) 4. Specialty paper (128gram, 157gram, 200gram, 250gram) 5. Duplex board with grey back (250gsm, 300gsm) 6. Cardboard (800gram, 1000gram, 1200gram, 1500gram) |
| Printing | CMYK or Pantone color |
| Surface disposal | 1. Matte or gloss lamination 2. Burning gold or silver 3. Spot UV 4. Embossed or debossed 5. Varnish 6. Other as requested |
| Packaging type | Small paper box, drawer box, magnetic flip box lid box, display box, clamshell blister |
Q1. What's your main products?
A: We mainly produce all kind of gift boxes, corrugated boxes and PVC boxes ,promotional paper bags, paper card ,carton box white packaging box, catalogue & magazine, brochures, children's books , adhesive label and related paper or plastic products.
Q2. Could you do design for us ?
A: Yes, we can only do simple design for you if necessary, but for special design requirement, we can not help as our designer is a Chinese, and you are the best and right person to understand what kind of design is good for your market and for your brand.
Q3. What kind of format I should provide you for printing ?
A: Adobe Illustrator, PDF, editable file is the best.
Q4. Can I get a FREE sample?
A: YES! We can proivide packaging cardboard box samples with our digital sample machine which color can match 80% as the actual printing machine, with custom paper and design and cutting, but we required client to take responsible for the express fee.
If you have to get actual sample which using printing machine like production, we have to charge sample fee which is around USD30 to USD50 without express fee, but sample fee can be refunded if order is big enough.
Q5. How Can I arrange shipment?
A: 1) You can either use your required shipping forwarder, give us the contact so that we can arrange the shipmen.
2) If you don't have required shipping forwarder, just give us your receipt info so that we can give you quotation and then arrange shipment, you will not have headache even you have no experience in it, and our marketing team will offer you Tax-free&Door-door(Customs clearance included) shipping channel and delivery time.
Q6. What warranty you can give me?
A: After getting your packaging, please feel free to speak out your problem either about our service or quality, your common is the best way for us to improve our quality, we will find the best solution together.
