Complaint
Q1: What is your Warranty for our products?
A1: We provide 1 Years' Warranty to all our products.
Q2:May I buy samples or small order from you?
A2: Yes! You are welcome to place sample order to test our superior quality and service.Fast Dispatch.
Q3: What's the leading time? (How long do you need to prepare my goods?
A3: 1-3 working days for sample orders, 3-20 working days for bulk order (based on different quantities).
Q4: How will you deliver my goods to me? How long do I need to wait before my goods arrive?
A4: We offer as many shipping options as possible, such as DHL, UPS, FedEx, TNT ,EMS to enable our customers get their goods rapidly at door. We also ship by economic method such as air cargo and sea cargo, Direct line, Air Mail according to clients'
request. 3-7 days for international express, 5-7 days for air cargo, 20-40 days via sea cargo.
Q5: How is your product quality?
A5: We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality Control, and
Final Quality Control for every piece. We follow 20 QC test procedure, and do 100% FQC to ensure your satisfaction.
Q6: Can you put my brand name (logo) on the tablet?
A6: Yes! We can provide professional O E M services to make it your brand even for your trial sample order, like display start up logo on screen, print/laser logo on tablet back and front and Gift box Package
Q7: How much do I need to pay for your OEM service?
A7: If your order is over 100pcs, we can make your own brand display logo for free! About other more details, it's according to your special requirement.
Q8: What payment method do you accept?
A5: T/T(Bank transfer), L/C, Western Union, Paypal, Escrow, Credit Card,etc.
Q9: Do you have any After-Sales service?
A9: Yes! We have professional After-sales Dept. follow-up R.M.A. Items services and upload product firmware and app. for you to download.If you have any technical problem or question with the goods, welcome to contact our Technical Support Dept. or our sales directly.
