Complaint
About us:
OCOM is a leading One-stop POS and Auto-ID Related Products Supplier which is qualified by Global Fortune 500 company. We have Top 1 level Trade Assurance guarantee.
OCOM's products portfolio covers Thermal Printer, Barcode Printer, DOT Matrix Printer, Barcode Scanner, Data Collector, POS Machine and other POS Peripherals products, which are widely used for retailing, restaurant, bank, lottery, transportation, logistics, and other applications. We have ISO, CE, FCC, BIS and other required certifications.
Since established in June 2007, OCOM have been sticking to the quality system of ISO9001: 2008. We focus on reliable products quality and competitive price. We were serving more than 3000 customers over 169countries, 50 of them are the biggest distributors in their territory. Our main markets are in Europe, Australia, and fast growing South America and Africa. The customer list includes famous Unilever, O2, Equicom...
OCOM's mission is to be the compelling choice for our partners, based on our three basic beliefs "Integrity based, Strive for excellence, Win-win cooperation", we would like establish stable and reliable partnerships with customers all over the world. OEM/ODM is welcome.
Together we quest for the best.
Why you choose us?
FAQ:
1. MOQ policy
No MOQ limitation for the standard products, but the unit price is different, bigger quantity better price.
For customized production, you can discuss the MOQ with our sales representative directly.
2. Sample Availability & Policy
After customers confirmed the specification, we are very glad to provide samples for testing and qualification.
All samples should be paid before shippment, the samples price is a higher than mass order. When the mass order placed, we can return you the samples cost, or send you more piece products with the shippments.
You can buy the samples from us directly using t/t, western uion, or paypal.
3. Warranty
OCOM is dedicated to providing most cost-effective products and services with reliable quality that will meet customers'satisfication;
We was qualified by global fortune 500 company, and we have the top 1 level trade assurance which 100% protect your money and lead time.
Our warranty of the products is about 12+1 months from the shipment normally, some designated models can have as long as 24 months warranty;
Any product within 30 days of delivery failure occurs shall be deemed invalid delivery (DOA). DOA products will give priority to the replacement, and shipped by courier.
For mass order, we would like to supply some spare parts with shipment for local quickly repair. And after that, you can returned failure parts for rework and analysis.
4. Payment Terms
For mass order, you can pay us by using T/T, LC, Western Union, Escrow or others. About samples order, T/T, Western Union, Escrow,Paypal are acceptable.Escrow Service is powered by szocomtech.en.made-in-china.com.
5. Shipment
We accept all kinds of shipping ways including: express, air, sea, truck, or pick up by customers personally.
