Complaint
1. We can provide customized production and package to meet your varieties demand.
2. We provide 7D-24H online technical support. We provide professional technician to help for installation.
3. 1 year warranty not include the printhead, sapre parts, ink systems and English operation manuals will be offered.
4. After perchasing our printer, you will be our VIP client. We will share latest printing solutions with you to grasp the market trend
Q1:Is UV curable ink environmentally friendly?
A: UV curable ink conforms with the standard of REACH,RoHS and CE,being virtually free of volatile organic compounds(VOC).So yes,UV curable ink is environmentally friendly.Considering UV(ultraviolet)can cause skin and eye irritation or even chemical blister burns if prolonged direct contact,impervious gloves,protective glasses,impervious aprons and shoes(Press operators)are suggested when you use a UV printer.
Q2:What are the applications of UV flatbed printers?
A: Almost all flat material could be applied with UV flatbed printers,including metal,glass,ceramic tiles,phone cases,wood (MDF),PVC,KT board,acrylic,foam board,plastic,etc.
Q3:How can I buy a Printer?
A: List your requirements in details and email us,and our sales representative will contact you a.s.a.p.And also welcome to visit our company office and factory for a face-to-face conversation.
Q4:How can I get service support?
A: Amy group offers on-time online service,lifelong support for installing machines via video,phone or email.If on-site support is required, a round way ticket,Visa and local accommodations should be arranged by our customer.
Q5:How can I get spare parts and ink?
A: You could get spare parts and inks by emailing us or visiting our website for more supports.
Q6:Does Aily Group need the distributors in other countries?
A: Yes,worldwide distributors wanted.Surely there are some requirements for distributors.If you are interested to be our distributor,please contact us.
Q7:What is the RIP that comes with the machine? Could l choose PhotoPrint?
A: Ripprint.Yes,PhotoPrint is available,but extra dollars will be charged.
Q8:What's the payment term?
A: We accept T/T, insurance order, and West union.
Q9:What's the lead time?
A: Normally 3~7 days after payment.
