Complaint
Equipment Purpose:
is mainly used for high-speed extrusion of HDPE, PP, PVC and other olefin pipes.
Pipeline applications:
The pipeline is mainly used in the field of water and gas transmission.
Common problem:
Question 1: What are your strengths?
Answer: Kunshan Gemag Machinery adopts a unique combination of infrared and hot air heating. The heating method is reasonable, efficient, with good heating effect and stable performance, which makes the adhesion of the reinforcement layer stronger. With mature technology and experienced engineers.
Question 1: How will the machine be assembled and debugged when it arrives at the factory, and will the customer's employees be trained?
Answer: We will debug the equipment before delivering it to the customer's site. After the debugging is correct, it will be disassembled and sent to the customer's factory. After shipment, we will have experienced engineers on-site to install and assist in debugging. After the on-site installation and commissioning are completed, all-round training will be provided to the customer's employees.
Question 1: What do you do if there is a problem or failure with equipment that requires guidance or replacement parts?
Answer: If there is a problem, we will provide video technical guidance, and if necessary, we will send engineers to the site to solve the problem. If during the warranty period, parts need to be replaced, we will send spare parts for free. For wearing parts, we only charge the cost fee.
Question 1: How long is the warranty period of the product?
Answer: We will provide 1 year parts warranty and technical support.
Question 1: Can I visit your factory in China?
Answer: Yes, our factory is located in Kunshan, Suzhou, near Shanghai. If customers need on-site visits, we can provide airport pick-up for you. Question 1: Can you customize according to requirements?
Answer: Kunshan Gemag Machinery is committed to differentiated and exclusive customization according to the different needs of customers. Our goal is to pursue efficiency and performance stability. We design machines according to customers' products to meet customers' needs.
