Complaint
| * | Welcome to our store. |
| * | Our company has 7 years of experience. |
| * | Large discount for large order! |
| * | Pay more attention to my shop, we update new products everyday. |
| * | We have been committed to providing customers with high quality products, competitive price, high quality service, a reliable credit standing is our tenet. |
| * | Welcome to contact us if you have any questions. |
| * | If you have any comments or suggestions, please contact us. We are very willing to communicate with you to improve our services. |
| * | Your email will usually be answered within 24 hours, If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible. |
| 1. | We do not be responsible for any customs duty or import tax. |
| 2. | Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. |
| 3. | According to our experience, custom check the parcels by random, about 0.5-1% parcels will be checked and may charge some tariff. |
| 4. | In order to lessen buyer's import tax or even exempt buyer from import tax, we shall declare the item with much less value than the actual price the customer paid for the item. |
| 5. | The lower declared value shall not reflect the total price paid by customer or the market price about the item, and perhaps shall not be suitable for those countries with different special tariff standard. |
| 1). | The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days. |
| 2). | You will be notified by email with the tracking number once your package be shipped out, Transit time varies with different shipping methods. |
| 3). | Any items your order shall be only shipped after your payment is received by the Third Party (Bank). We ship the item for customers through Chinapostair, EMS, UPS, DHL, Fedex or Air Mail, according to actual situation . |
| 4). | We do not responsible for any custom taxation if applicable in some country(we send by international parcel, the taxation seldom happened in some countries). |
| 5). | As for the delivery destinations (your address) where only DHL or UPS are available, if it is the so called remote area by DHL or UPS, the additional fee shall be paid by the buyer. |
| 6). | We try our best to provide you the most reliable, affordable way of shipping service. |
| 7). | If you do not receive your item on time, please contact us immediately for further assistance. |
| * | If we send the wrong style or the wrong color, we could refund you money or reship. Merchandise which is damaged or missing components is not refundable. |
| * | If the items can`t meet your need, we can also accept your return. The courier service freight should be paid by buyer. |
| Return Notes: | |
| 1. | When you receive the item, please check the quality and quantity in time. You should pay the additional shipping fees incurred and ensure the item will be returned in good condition with original packaging. Feedback the reason where it gets wrong to us. |
| 2. | If you have any problem with the received items, please contact us before you send the items back. |
| 3. | We will declare the parcel as a gift at low value to avoid problems at the customs. Before returning items, please make sure you get our (the seller`s) return address. Please keep records of your return tracking number. We are NOT RESPONSIBLE for lost packages. |
| 4. | Please list your special requests (color, packages, value of declaration, etc.) in the REMARK when you make payment. |
| 5. | The picture as a result of the photography condition possibly has the chromatic aberration, if you are not sure about the colors,please contact us before you place the order. |
| 6. | If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions. |
| * | Updating new items in our store everyday. |
| * | We check our products one by one before we pack and ship to make sure the quantity and in good condition. All items are professionally packed with great care to ensure safe delivery. |
| * | If there is product quality, or parts incomplete so long as you are able to present the relevant explanatory materials, we will provide you with return service. |
