Complaint
| Model | 1. Product size: 18*105mm 2. Battery capacity: 500mah 3. Oil filling capacity: 2.0ml 4. Voltage: 3.6-4.2V 5. Power: 10.08W 6. Number of puffs available: 600puffs 7. Quantity per box: 10 8. Nicotine salt content: 2% |
| Nicotine | 2% |
| Flavors | 1. banana ice 2. lush ice 3. cool mint 4. blueberry ice 5. Grapefruit orange 6. blueberry raspberry 7. strawberry watermelon 8. mango guava 9. Grape blackcurrant 10. mixed berry 11. Caramel popcorn 12. lemon squash |
| Packaging | Independent Packaging/pc+10pcs/Display Box+200pcs/Outer Carton |
Shenzhen Paphos Technology Co., Ltd
1. Product quality and safety
Q: Do your products meet international quality and safety standards?
A: Yes, our products comply with e-cigarette industry standards and have passed relevant quality certifications and inspections.
2. Product customization and brand support
Q: Can you customize the product or support the customer's brand?
A: Yes, we can customize products according to customers' requirements and provide brand support, such as customized packaging and logos. Or design a completely new style that's completely your own. Please contact our sales staff to make an appointment.
3. Order volume and purchasing conditions
Q: Is there a minimum order quantity? Are there flexible purchasing conditions for small customers?
A: Our minimum order quantity is usually only 100 pieces, and you can choose the flavor you want. For different customers, we are willing to be flexible to meet their needs.
4. International Shipping and Duties
Q: Do you provide international shipping services? How to deal with tariff issues?
A: We provide international shipping services, and our shipping channels can reach most countries and regions around the world. Our shipping agent can provide assistance with customs duties, and in some cases we will cover them. For detailed information, please contact us for detailed communication
5. Payment methods and terms
Q: Are there multiple payment methods? What are the payment terms?
A: We support multiple payment methods, such as wire transfer, Western Union, WISE, Moneygram and Alipay. Payment terms vary based on order size and we offer flexible payment arrangements.
6. Anti-smoking policies and regulatory issues
Q: What are the regulations on e-cigarettes in our country?
A: We understand the regulations of different countries and will ensure product compliance, but customers may need to understand and comply with local regulatory requirements themselves. For more information, please contact us to communicate;
7. After-sales service and warranty
Q: How about the after-sales service and warranty after purchase?
A: We provide a 12-month warranty service, and products with quality problems will be replaced or repaired free of charge.
8. Supply cycle and delivery time
Q: How long is the delivery cycle after placing an order? What's the delivery time?
A: The delivery cycle varies depending on the order size and customization needs. We will try to complete production and arrange delivery in the shortest possible time. In most cases we have inventory to support delivery within 1-3 days, and custom orders generally take 7-15 working days.
