Complaint
Service 1 | Transport goods on demand: We can provide you with a variety of transportation methods according to your needs to match your transportation plan. | |||
Service 2 | Inspection of goods - When you receive your goods, you can take photos and videos of your unpacking to ensure that all the goods are the same as those you ordered. | |||
Service 3 | Labeling or relabeling - Free labeling or relabeling services are available. | |||
Service 4 | Pick-up service - With domestic logistics cooperation, you can pick up your goods from all over the country, saving time and money. | |||
Service 5 | Free storage - Free storage of goods from 30 to 90 days, making it easy and flexible for you to make your shipping plans. | |||
Service 6 | Pay suppliers, buy goods, 1688 agents. | |||
| In order to provide you with the most suitable transportation plan,here below some basic info. may need from your kindly advice: | |
| Commodity (Pictures are best) | To check certificate requirement for custom |
| KG and CBM of goods | To check and confirm the best shipping rates |
| Cargo location in which city | To check and confirm which loading port will be |
| Destination port ,city,zip code | To check and confirm the suitable shipping route |
| Price term with supplier | To see which part cost shall quote for you to pay |
Q:How can i pay you? When shall i pay you?
A:You can pay us by bank transfer(T),Western Union paypal, payoneer,trade Assurance and so on.Commonly,you need to pay us before the shipment.
Q:Can we pay you monthly?
A:Yes.That can be talked if your goods or shipment are quantities.
Q:Can you help me inspect our goods and pick up our goods from the inland of China?
A:Yes,We can help do that for you. Please offer your detail requirements for the inspection. We can help do that for you. Please offer the exact address for picking up.
Q:Is my cargo safe with you?
A: Of course, we can help to take photos for your goods.
Q:What fees may cost for the full door to door shipment?
A:For a full door to door shipment, itwill be consists of local price in China, like pick up fee, customs fee, document fee, and local fee in the port of destination,like agent handing fee,customs entry fee, door delivery fee, duty/vat etc.
Q:What if my products got damage during the transportation?What can I do?
A:We will help you buy the insurance before shipping, and you will get refund in the formal procedures.
Q:What if I buy from different suppliers?
A:We could offer consolidation service, collect all the goods from different suppliers into one warehouse,than deliver the goods as one shipment saving you shipping cost.
