Complaint
1. What is your terms of payment?
We will recommend our customer to use different terms of payment based on difference in quantity of order.
Less than 1000 USD, generally choose the PayPal More than 1000 USD, generally choose telegraphic transfer or Alibaba
If you need the detailed terms of payment, pls contact us.
2. What is terms of delivery?
Generally EXW, FOB, FCA,other delivery terms, please contact us.
3.How do you delivery your goods to me?
By DHL, TNT, UPS, Air freight, Ocean freight, Truck freight.
The best shipment way according to the actual situation.
4. Do your products have quality certification? How long is the warranty time?
All of our EV charging products posses with CE, TUV certifications. Generally speaking, the warranty time is 2 year.
5. How do you deliver your goods to me? How long will it take?
We have various ways of shipment for customers to choose, DHL, TNT, UPS, Air freight, Ocean freight. If not have the special requirements, the weight of products less than 50kg will be arranged by DHL (3 days), the weight of products more than 50 kg will be arranged by Ocean freight (30 days). But pls note that this is just the time of transportation, the producing time of products will be varied from 3days to 10 days due to the quantity of order, the level of busyness in production line.
6. What is OEM service can you offer?
Logo,Color,Cable, Plug, Connector,Packages, and anything others you want to customized, pls feel free to contact us.
