Complaint
Q: Are you a trader or a factory?
A: We are a manufacturer with our own trademark and production workers.
Q: Can you customize the product?What are the requirements?
A: Products can be customized, generally there is a MOQ.
Q: Are you open to OEM processing?
A: Yes, we can.
Q: Can you provide drawings and program files?
A: Yes, we can provide drawings and procedures for customers to confirm.
Q: How do you control product quality?
A: The product has been fully inspected by high temperature, aging, testing, appearance and other procedures, and has passed ISO9001, SGS, TUV, BV, RoHS and other certifications.
Q: How long is the product warranty and service?
A: This product is valid for 1 year and provides lifelong technical support.
Q: Is the product in stock? How long is the production cycle?
A: Some regular finished products are in stock. Small batch production is 1 week and large batch production is 2 weeks.
Q: What kind of packaging? Will shipping be damaged?
A: According to different sizes, choose knife card, aircraft box or blister tray for inner box packaging, and add outer box for protection.
