1. Our facilities span over 2000 square meters of dust-free workshop area.
2. Our team consists of around 400 skilled workers and a 20-member strong quality control department.
3. Our diverse product line ranges from disposable vape pens to rechargeable vape pens, among other smoking accessories and E-juice.
4. We are a 6-year experienced e-cigarette factory since 2017.
5. We proudly serve customers from the UK, USA, Korea, Middle East countries, and Russia.
6. We warmly invite you to visit us in China anytime.
After-sale Service
1. We offer a 6-month warranty on our products and free replacements for defective items (excluding deliberate vandalism).
2. We ensure a defective ratio of less than 1% for all our products.
Shipping & Delivery
1. We offer stable air cargo services to countries around the world, including the USA, the UK, Korea, Middle East countries, and the EU.
2. Our efficient transportation network extends globally.
3. We provide a double-clearance transportation service for your convenience, streamlining international shipping.
4. Delivery typically takes around 7 days for the prompt arrival of your orders, irrespective of the destination.
FQA
Q: Are you a factory or Trade company?
A: We are an integrated e-cigarette factory and trading company.
Q: Can I print our logo on your device?
A: Yes, OEM is welcome on all our products.
Q: How long is the delivery time?
A: New orders usually take around 20-25 days, depending on quantity. Because we need to confirm the design with flavors, which takes time.
Q: Can I get a free sample?
A: Yes, free samples are always available.
Q: How do you handle defective products?
A: Please provide related pictures and videos. If the defect is due to our product, we will send a replacement.
Q: Can you help to design my brand?
A: Yes, we have professional designers to assist with brand design.
Complaint
