Complaint
Parameter
Our Services:
OEM:
We welcome OEM service, we can design the packing and the products as customers require.
How to Order:
1. Please tell us the model and quantity you need - Get the Latest Quotation.
2. Confirm order details - Reach Trading Intention; Proforma Invoice (PI) will be sent.
3. Arrange payment - We will arrange the goods asap after payment is received.
After-Sales Service:
1. 12 months warranty after shipment except for human factors.
2. All the products are strictly checked before packing, ensure the defective rate is less than 1%.
3. In case any defects occurred during transportation or by improper use, we will send you replacements in your next order. In case the defective rate is over 1%, all the defective products should be returned for replacement.
4. Buyer is responsible for the shipping of return and seller is responsible for the shipping of resending replacements.
Shipping & delivery:
1. Shipment methods: UPS, DHL, FedEx, TNT, EMS, Air express, Special Lines, etc.
2. Delivery time for sample is about 2- 3 working days after payment confirmed, for bulk order around 5-15 working days after payment.
3. It will take 5-9 working days for shipping (depending on the destination country).
4. Any import charges or fees are the buyer's responsibility.
Please note that some remote places will take around 1-3 days more on delivery.
