Complaint
Our products cover many products of mold accessories. You can click the picture below to adjust the link of the designated product.
| Q: Are you trading company or manufacturer? A: We are factory. |
| Q: How long is your delivery time? A: Generally it is 1-3 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity. |
| Q: Do you provide samples? Is it free or extra? A: Yes, we could offer the sample for free charge but do not pay the cost of freight. |
| Q: What is your quote elements? A: Product national standard (Misumi, German standard, export standard, etc.)+model + size, or drawing |
| Q: How can you ensure the quality? A: We have QC department to control the quality from the begining of production until goods finish |
| Q: If you make poor quality goods, will you refund our fund? A:As a matter of fact, we wont take a chance to do poor quality products. Meanwhile, we manufacture goods quality products until your satisfaction. |
| Q: What is your terms of payment? A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment. If you have another question, pls feel free to contact us as below: |
| 1. Please contact our customer service before shooting, more communication will reduce a lot of unnecessary trouble. |
| 2. After payment, the customer service arranges the delivery in order of order |
| 3. After receiving the goods, please check in person to confirm that the packaging is not damaged and the product is correct before signing for it. If an abnormality is found, please return it immediately. Otherwise, it will be regarded as the buyer's approval of the purchased goods. |
| 4. All products support L/C, T/T, D/P, PayPal and Alipay transactions. To protect the interests of buyers, if you need to transfer or remit transactions, please call customer service first. After confirming the payment, please get in touch with the store as soon as possible, and we will arrange the delivery for you |
| 5. After delivery, you can independently query the waybill information according to the number of the delivery note. If you have any questions during the transportation of goods, you can consult customer service. We will ask the freight company to help solve |
| 6. Regarding the evaluation, please don't give me a bad evaluation easily. Any problems can be solved through communication. Please trust our after-sales service team. |
| 7. We will treat every customer attentively and properly handle every problem. |
