Complaint
Q1. Are you the factory or distributor?
A: We are a factory, our factory and sale department located in Guangzhou Guangdong.
Q2. What's the MOQ?
A: We accept sample orders for most products. According to your quantity, you will get the corresponding discount and most cost-effective shipping fee.
Q3. Can I add or delete items from my order if I change my mind?
A: If it hasn't been produced, you can pause the order.
Q4. How do you guarantee the product quality?
A: The Defective rate of our all products is 0.2% and we will do the final 12-24V Alternating voltage test before the shipment.
Q5. When can we get a respond from you?
A: All the inquiry can be handled within 24 hours in the daily week.
Q6: When you ship my order?
A: Normally 3-7days after receiving your payment, but it can be negotiated based on order qty and production schedule,7 to 25 working days for order.
Q7. How do you provide the after-sale service?
A: If you got any problems with the products, please take photos, and email us, after our confirmation, we will provide you the best solution for you. Most products warranty is 24 months.
