Complaint
Professional Team
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Production Equipment
We hereby guarantee that the warranty period for main components of the stove is 12 months in the following cases.
1. The stove was operated and maintained in accordance with the requirements and instructions in the operating manual,
2. The stove is installed and maintained only by a qualified dealer or technical personnel.
Within the 12 month warranty, only the following components and parts can be repaired:
• Glass
• Thermocouple
• PC board
• Auger motor
• Exhaust blower
• Convection Blower
• Igniter
The warranty does not apply to the following cases, but we can charge to repair.
1. Damage arising from owner's improper handling, installation, operation, maintenance or storage, and unauthorized repairing;
2. Damage arising from non-conforming power voltage;
3. Force majeure;
4. 12 month warranty expires;
5. Any damage and loss arising from uncontrollable factors such as operating environment, voltage, pressure, temperature, and humidity, as well as non-conforming of local environment with the circuit
Claims can only be filed by proof of purchase.
The warranty period starts from the issuing date of receipt.
Within warranty period, components and parts can be replaced and changed, but the cost of labour and freight shall be borne by users.
