Complaint
Exhibition at Dubai
- About us
| 10 Years OEM/ODM Experience | 2 Factories, more than 6000 square meters |
| 100% Quality Inspection | All are manufactured under ISO9001. CE, FCC,RoHS, MSDS etc Quality Certification |
| 24/7 Online Customer service | Your inquires will be answered within 6 hours |
| 98% Re -order rate | Factory price + Reliable quality + Fast delivery + Responsible service = Long term cooperation + Expand your business |
All products are 100% inspection before, during and after production to make sure all are in good condition before shipment.
Quality first is our culture. Choose Ocitytimes, meet bright future.
1. Certificates:
CE, RoHS, FCC, FDA, ISO 9001, GMP etc.
2. Experience:
-1-. OEM Service for both package and LOGO.
-2-. Electronic cigarette manufacture factories with areas of 2,000m2, 100+ staff.
-3-. E-cigarette customized manufacturing service provided.
-4-. World-leading technology, advanced production equipment.
Excellent service on before-sale, on-sale and after-sale.
Quick Response, all your questions will be answered within 24 hours. Our motto is: "Quality first, Customer utmost". We have professional sales team, who are not only provide you with best service, but also guide you in case if there is any problem, we always give customers the most feasible marketing suggestions according to their own market mode.
3. About our market:
Our products are widely accepted in countries in North America such as USA, Canada, in European countries such as UK, Germany, France, Netherlands, Greece, Sweden, Ireland, Swiss, Austria, Luxembourg, Belgium, Italy, Spain, Russia etc.
4. Quality inspection procedure:
In our company, 20% employees are QC/QA workers. We have six strict QC processes including:
-Incoming materials QC.
-IPQC (in process QC on patrol)
-LQC (line QC)
-Aging test QC(Before our batteries are going to FQC, 100% products will go through a 24hours aging test QC)
-FQC (final product QC)
-OQC (output QC before shipping)
Shipping & Payment:
Shipping Ways:
(1). DHL
(2). UPS
(3). Fedex
(4). Sea Shipping
(5). Air Shipping
Delivery Times:
(1). Samples: within 1-2 working days.
(2). Bulk order: within 2-7 working days according different quantities.
(3). OEM order: within 7-9 working days after sample with logo is confirmed.
Payment Terms:
(1). Paypal
(2). T/T (Bank Transfer)
(3). Western Union
(4). Trade Assurance
(5). RMB
1. Q: Are you a manufacturer or a trading company?
A: We are a manufacturer with 2 factories, warmly welcome to visit us at any time.
2. Q: Can I order some samples to test before bulk order?
A: Yes, highly welcome your sample order to test our quality first.
3. Q: Can I have my own logo on products and custom packagings? (OEM)
A: Sure, we have 10 years' OEM&ODM service, also professional designers to help you and give you some professional suggestions.
4. Q: Which shipping methods are available?
A: DHL, UPS, Fedex, Sea Shipping, Air Shipping etc.
5. Q: How about the lead time and delivery time of my order?
A: Lead time is about 2-7 working days depending on your order quantity.
Delivery time is normally about 3-5 working days.
After-Sale Service:
(1). Warranty: half year.
