(1)What is your MOQ?
Depends on the item, some are 50pc, some are 20pc.
(2)What is the loading port?
GUANGZHOU, SHENZHEN.
(3)What is your payment term?
T/T or online transactions.
(4)What is your delivery time?
Manufacture takes about 30-45 days (depending on the complexity of the order) after the deposit has been received. Then shipping time depends on where you would like your products shipped to. Stocked items will be faster.
(5) Can i visit your factory?
Sure. We warmly welcome you to visit our factory. Please contact us to make an appointment.
(6) What's your payment term?
Generally, our payment term is FOB or EXW. If you want to do CIF or CFR, we can quote for you. We require a 50% deposit prior to manufacture and the balance prior to shipping.
(7) Do you have the products in stock?
We have some in stock. Please enquire for what we have available.
(8) What are your warranty terms?
We provide a one year warranty for structure and workmanship.
(9) Can i order a sample from you?
Yes, we will charge double price for the sample with the excess put toward your main order when you place it.
(10) Can i use my own fabric or other materials?
Yes, please send the materials to our factory before the production. However, we are not responsible for the international delivery cost, any tax or delays caused by late arrival.
(11) How can I make a change or cancel my order?
Making a change to your order is only allowed before production. Once your order has been produced, the order cannot be cancelled or returned. If you require a small change, you may be charged extra according to the situation.
(12) How can I be certain the product is correct and up to standard?
Before we produce the products we will double check all the details with you. For large orders with minimal time restrictions we can make a sample first. If everything is correct, we will continue on to the production.
(13) How does your factory do quality control?
Our quality inspections will take place during each stage of the production process. Also, you are welcome to come to our factory to make an inspection before shipment. When you are satisfied with the product and make the payment, then we will make the shipment.
(14) What happens if my products are damaged?
If the products have been damaged during transportation from China to your destination, please take pictures and send the details to us. If you are concerned about damage occurring, we can purchase insurance for the shipping.
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