Q1. Can I request a sample before placing an order? What is the sample lead time? Certainly, we offer free available samples for your evaluation, with a sample lead time of 2-7 days.
Q2. Are you a manufacturer or a trading company? We are a manufacturer. Our in-house production means we can tightly control quality, offer customization, and efficiently meet your orders. Being direct manufacturers, we keep costs down, giving international buyers the best value - quality and savings in one package.
Q3. How long does it take to manufacture an order once it's placed, and what are the shipping terms? For products in stock, we will ship them within 5-6 days. For standard productions, the production time typically ranges from 15-25 days. For small trial orders, we can use express services such as FEDEX, DHL, UPS, TNT. For larger orders, we can arrange shipment by sea or air, according to your preference. We'll help you choose the most efficient shipping method based on your specific requirements.
Q4. What types of packaging do you usually use for this product? Our standard packaging includes single opp bags, PVC bags, mesh bags, custom gift boxes, and more.
Q5. Can we add our logo to the products? Is custom labeling an option? Yes, we can incorporate your custom logo into the products, and custom labeling is absolutely possible.
Q6. What are the payment methods for samples and bulk production? For samples, we accept PayPal. For bulk production, payment options include T/T, Credit, E-checking, and L/C.
Q7. Could you tell us about your quality control process? Our quality control team meticulously checks all products before packaging. We also send samples for your final confirmation before shipping.
Q8. What is your policy for handling defective products? We offer a 1:1 replacement for any defective products. Additionally, we provide 50 days of post-sale service once you receive your bulk order to ensure ongoing product quality.