Complaint
This machine can be used for different materials, such as carbon steel, stainless steel, galvanized sheet, copper, aluminum, and so on. And it has multiple uses.
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| 1 | Machine Model | HY3015,HY4015,HY4020,HY6020,HY8025,HY12025,etc. |
| 2 | Laser Power | 1000w,1500w,2000w,3000w,4000w,6000w,8000w,10000w,12000w |
| 3 | Cut Thickness | 0.5mm-30mm according to the power |
| 4 | Laser Generator | Raycus/Max |
| 5 | Transmission system | Gear+rails |
| 6 | Max acceleration | 1.0G |
| 7 | Voltage | 380V/220V/120V |
| 8 | Laser Wave Length | 1064nm |
| 9 | Machine Color | Support custom made |
Q: Do you have CE document and other documents for customs clearance?
A: Yes, we have CE, provide you with a one-stop service. We would like to provide any documents for your custom.
Q: If we are interested in your machine, how to choose ?
A:Please tell us these infomation ,we will recommend the best solution to you
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Common cut thickness
Q: How about warranty?
A: 3 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.
Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available across the world.
Q :Our workers can't operate the machine, how to train the staff?
A:We will send you the teaching video of the machine and 24-hour online service,
we also support free training service, engineers can train your workers for free in our factory for 1-3 days
If you want door-to-door service,We can arrange local service in 48 hours .
Q :It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do?
A:We support the production visualization service. You can check our factory and machine condition by video.
