Q: Are you a factory or a trading company? A: We are a manufacturer, welcome to visit our factory at any time!
Q: What can you buy from us? A: We mainly offer a wallbox/Portable AC EV charger with an output rating from 3.5kw-44kw and an integrated floor-mounted fast DC Charging station with an output rating from 30kw-480kw. Mobile chargers with energy storage batteries from 3.5kwh-161kwh, and Solar System products.
Q: Can you make our design and put our logo on the products? A: Yes, we can make your design and put your logo on the products.
Q. Can I customize the box and packing way? A: We can provide related services under the condition of meeting the MOQ.
Q: When can I get the price? A: Usually we quote within 24 hours after we get your inquiry.
Q: What are your payment terms? A: T/T 30% as deposit, 70% paid off before delivery. We will show you the photos of the products and packages before you pay the balance.
Q: What are your terms of trade? A: EXW, CFR, CIF, DAP, DDU, DDP.
Q: How about your delivery time? A: Generally, it will take 7 to 35 days after receiving your advance payment. The specific delivery time depends on the item and quantity of your order.
Q: Do you test all your goods before delivery? A: Yes, we will do a final inspection of the goods before delivery.
Q: How do you give me your goods? A: By air, shipping by sea, truck by DHL, TNT, UPS, FEDEX. Choose the best shipment method according to the actual situation.
Q: Can you produce according to the samples? A: Yes, we can produce your samples or technical drawings. We can build the molds and fixtures.
Q: What is your sample policy? A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q: What payment methods do you accept? A: We accept all payment methods including PayPal, T/T, Credit Card, Alibaba Assurance, Western Union, and Bank Transfer. Please contact us for more details. But if you have different requirements, we may discuss them together.
Q: What is the warranty? A: We provide two years warranty for the whole machine and bear the transportation cost of hardware replacement in case of failure. After the warranty period. if there is a problem with spare parts, we can purchase spare parts on your behalf if you bear the cost of spare parts and transportation costs. Our software has a lifetime warranty, and our technical team can provide remote video guidance support.
Q. Does the product meet the local customs clearance standards? A: Our products have been sold in large quantities all over the world, and all products have passed the relevant certifications recognized by the local government. In addition, we provide standardized product information and packaging to ensure full compliance with local customs clearance requirements. If you have special requirements for customs clearance in your local area, please contact us before placing an order, we can provide timely and effective assistance.
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