FAQ
1. How long it will take to get the quotation?
--We usually give reply within 24 hours after getting your inquiry. If you are urgent to get the quotation, please feel free to
call or tell us by email, then we can reply you as the first priority.
2. How long is your Warranty?
--All our products will have one year guarantee and we will continue to offer advice and spare parts after this period.
Within 1 year after receiving our machines, under right operation and non-artificial reasons, If there are any damaged parts or accessories, we will replace them by air-mail or express immediately free of charge.
After 1 year warranty, Spare parts and damaged parts will be charged at cost price. If there is something wrong with the machine, we are responsible to solve this problem soonest, and help customers to restore production as soon as possible.
3. Can you make paper mill design for us?
--Yes, we have professional team with rich experience of paper mill design by CAD software. You only need to tell us your open land dimension, we will make your future paper mill design.
4. What's the payment terms?
--30% initial payment when place your order, 70% balance payment before shipment.
5. How about your machine quality, we are worry about the quality?
--Shilong is a mature brand in china, 30 years manufacturing experience of different kinds of paper machines. We strictly manufacture and manage according to IOS9001:2008 System. And can match all the CE standard or more strict standard. Our paper machine is running well in more than 20 countries.
6. Could your engineer teach and train our worker and stay in our factory for long time?
--Yes, we will send rich practiced experience engineers to your country to install and test the machine and train your workers, but you should pay them salary.
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