Q1. How is your quality?
A1. We have a very seriously control system(ERP system). We guarantee the high performance of our products.
Q2.What is the Warranty for your products
A2. For one year from shippment, If any problem for our goods , we will make prompt response, and take the shipping cost and send
replacement.
Q3. Do you have different quality for different kind of stone?
A3. Yes, according hardness of stone and stone's feature, we have different typology respectively.
Q4. If we need technical support, can you offer us?
A4. Yes, we have an experienced team, offering our customers additional benefits with specific advice, by our product managerment
staff, engineers and technicians.
Q5. How can we be your agent in our country?
A5. Please inform us your detailed company, we will discuss and propose helpful suggestion for you, and to find the best solution
for you.
Q6. Do you offer free samples?
A6. Normally we do not offer free samples, but we could properly adjust according to detailed requirement.
Q7. Is there cheap shipping cost to import to our country?
A7. For small order, Express will be the best, And for bulk order, sea ship way is best but take longer time. For urgent orders,
we suggest via air to airport or by Express send to your door.
Q8. Which Express company you send? How many days we can receive?
A8. We are official partner of TNT, it will take only 3-5 days after we sent.
Q9. When you can reply to me when I send you an Inquiry?
A9. We promise to reply within 24 hours( including holidays) on receipt of your inquiry.
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