Complaint
1.Q: Are you a manufacturer?
A: Yes, our company has 30 years of professional experience dealing with wireless communication and develop ,produce and sale satellite communication products professionally
2.Q: How do I get samples?
A: Please send us the item link you need and your shipping address,we will check the shipping fee and confirm with you.After we receive the fee,we will send in 3-5 days by express.Some samples will charge sample fee, please confirm with us at first.
3.Q: How to make an OEM order?
A: 1. After communication, the buyer and the seller reach an agreement on product details, packaging, purchase quantity, unit price, delivery terms and payment terms.
2. The buyer sends a formal PO (purchase order) or the seller sends a formal PI (performance invoice) with detailed terms and conditions.
4.Q: What are your payment terms?
A: For samples: small batch orders or urgent orders, you can choose PayPal, Western Union, MoneyGam, Escrow to facilitate buyers, 100% payment before shipment; for large orders: 30%/50% of T/T as deposit, The balance before shipment.
5.Q: How long is your delivery time?
A: For example: usually 7-15 working days after receiving your 100% payment.
For bulk orders: 15-35 working days after receiving the deposit.
6.Q: How about the warranty?
A: We can provide 1 year warranty.
7.Q: How do you solve after-sales service problems?
A: After receiving the goods, if you have any dissatisfaction or other problems, please contact us as soon as possible, we will give you a quick and reasonable solution, thank you very much!
8.Q: If we want a special appearance and function increase, can we get support?
A: No problem! Our R&D team will support you to develop a new and best product for you!
