Complaint
| Item Name: | Waterproof 12v 24v 12w 18w rgb color change music water fountain led light |
| Beam Angle: | 10-120 degree optional |
| Current: | 350mA |
| Life Span: | >50000h |
| Color: | Single color(Red/Yellow/Green/Blue/White/Warm White),RGB |
| Cotrol method: | Single color/Auto-RGB change/RGB external control(RF/Wifi/ Wire control)/DMX 512 |
| Certification: | CE,RoHs,ISO9001,IP68 |
| Material: | Whole 304 SUS stainless steel,8mm tempered glass |
| Cable | Professional HO5RN-F rubber cable 1 meter |
| Installation | Disk base Type/Clamp Type |
| Warranty | 36months |
| Application | Use for water fountain lighting,led pool lighting,waterscape lighting,underwater lighting |
Q1. Are you a factory or a trading company?
A: We are a factory for more than 30 years experience in MUSIC FOUNTAIN, SWIMMING POOL and Garden irrigation and others.
Q2. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3. What about the lead time?
A:Sample needs 4-6 days, mass production time needs 1-2 weeks for order quantity more than
Q4. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q5.What about the delivery and payment?
A: Delivery: By sea, By air, By Express Courier, It is up to you.
Q6.Payment: Paypal?
Western Union, HSBC T/T
Q7. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q8. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q9: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q10: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will send you the products on the original order for replacement, or we can discuss the solution according to the actual situation.
