Complaint
FAQ:
Q1. Are you a trading company or factory?
A: We are factory and we have experienced technicians(more than 20 years experience in screening and conveying flied).
Q2. What is your terms of payment?
A: We usually accept T/T, L/C;
B. T/T: 30% in advance, the balance before delivery;
C. We will test each machine before delivery, also we will show their pictures and videos to client for remote confirmation.
Q3. What is your terms of delivery and delivery time?
A: EXW, FOB, CFR, CIF, DDU etc..... Generally, it will take 7-10 days after received advanced payment. For customized products will need about 15 days -20 days that based on different situations.
Q4. Could you provide technology support?
A: That's for sure, we have been in this field more than 20 years, and we have been exporting for more than 10 years, try us with any doubt that you have, we will surprise you.
Q5. What is the MOQ of customized products?
A: we are factory, the MOQ of 1 set is available for us, even if it is customized products, don't worry.
Q6. Do you test all your goods before delivery?
A: Yes, every product will be tested before delivery. If products' quality is not consistent with the description as we described or the promise before you place order, we promise 100% refund.
Q7: How does your after-sale service work if the product got damaged?
A: In the guarantee time of 12 months, our general after-sale service will change the damaged parts for the customer, but if the damage could be repaired by slight cost, we would wait for the customer's bill for the fix cost and refund this part of cost.(note: Vulnerable parts do not include.)
