Complaint
Question 1: Why Choose ShuoHua Solar ?
Answer: a) Quick Reply: We will reply your inquiry within 12 hours.
b) Factory: We have our factory. We will provide you better price with fair quality.
Question 2: .Can't find the size or power of the solar panels I need at the store?
Answer 2. We have All the Sizes! The full range of products will be gradually launched, you can send inquiries to our sales, we can produce as your need. Welcome to visit our factory.
Question3: What's your delivery time?
Question3: It depends on your quantity, but usually, 7 days for sample order, 30-45days for batch order
Question 4: What is your monthly capacity?
Answer 4: Monthly capacity is about 70MW.
Question 5: What is the warranty period, how many years?
Answer 5: 12 years product warranty, 25 years 80% power output warranty for monofacial solar panel, 30 years 80% power output warranty for bifacial solar panel.
Question 6: How is your technical support?
Answer 6: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime, our engineer will also go to oversea help our customers if necessary.
Question 7: How to become your agent?
Answer 7: Contact us through email or leave a message, we can talk details to confirm.
Question 8: Is sample available and free?
Answer 8: Sample will charge cost, but the cost will be refund after bulk order.
