Complaint
FAQ:
Q1: Are you a factory or a trading company?
A1:We are a combination of both.
Q2: OEM products or ODM products?
A2: Yes.Both OEM and ODM are acceptable.
Q3: Can we print the LOGO on products?
A3: Yes, the OEM is available with the permission of our customers.
Q4: How do you control your quality?
A4: 1. We only select high-quality steel material from famous steel group
2. Standardized production process with traceable ID Card, every part can be tracked to the original records.
3. 100% finished product testing before shipping.
4. We accept third party product inspections.
5. ISO9001 Quality management system certificated factory
6. Supervised container loading process, ensures the last step security
Q5: How long is the warranty on your products?
A5: We provide 12 months warranty for all of our product, excluding wear parts such as wheels, tire or hydraulic oil
Q6: What's the lead time for production?
A6: Usually around 10-15 days after payment received, around 30 days during new year's or national holidays.
Q7: What Payment terms do you accept?
A7: T/T or L/C, if you want any other method please contact sales
Q8: What are your advantages compared to the others?
A8:
