Complaint
Q1. Are you trade company or a manufacturer?
A:Our company is the authorized agent/distributor of Facial tissue paper manufacturer and is responsible for the sales of the product in overseas market. Although we are not a factory, but we are an important bridge between you and the factory. The reason is that; Firstly, we are more focused on professional international trade services. Second, we can solve the complicated process and procedures of communication with the factory for you. In addition, we will be more flexible, faster, and convenient than the factory. What's more, we will provide you with one-stop service with your needs as the priority.
Q2. Can you accept visit your factory and do inspection?
A: Sure! Even we have our own specialized QC team but welcome your coming & inspection as well. Just contact us before you come ,so we can do well pre-preparation for the reception.
Q3. What are your terms of payment?
A: Normally T/T 40% deposit to start production,60% balance before shipping. Other payments are negotiable.
Q4:Can I get a free sample before order?
A:Yes, Free sample is available before ordering but express fee should be paid by customer's side
Q5. How about your delivery time?
A: We are honored to offer you sample, usually we will have stock for the sample, no need to wait. For mass production, it depends on quantity but normally 10-15days is enough.
