Before-sale services:1) 24 Hours online service, quickly reply for E-mail and online ask. Guide customers to choose the best applicable machine type.2) Professionally and patiently introduction, provide the advanced, energy-saving and practical technological process.Sale services:1) complete parts safety stock for all machine series. Test every machine before delivery to insure good performance of machine.2) In accordance with the agreements stipulated in the contract.After-sale services:1) According to the special requirements of customers,our company can ask professional engineers to guide with device installation online, debugging and training operators until customers are fully satisfied.2) The quality guarantee period for machines is one year except the wearing parts and human damage factor.
FAQ: 1.Q:Are you manufacturer or trade company?
A: We are manufacturer, we have our own factory. Our factory has department for exploitation , producing, sales, after-sell service, packing , warehouse, we can offer you best products and best service. 2.Are you interested in dealership with local company?
A: Yes, we are quite interested in this business cooperation. We'd like to cooperate with some local partner to sell more machines in local market and supply better service.We can discuss more if you also interested.3.Q: Do you sell accessories for your machine?A: Yes, all of matching accessories for our machine are on selling, we are willing to supply the matching parts to you with low price.4.Q: What's your terms of packing?A: Generally, we pack our goods in wooden cases.5.Q: What's your terms of payment?A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.6.Q: What's your terms of delivery?A: EXW, FOB, CFR, CIF7.Q: How about delivery time?A: Generally, it will take 7 to 20 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.8.Q: How do you make our business long-term and good relationship?A: 1. We keep good quality and competitive price to ensure our customers benefit;2. We respect every customer as our friend, no matter where they come from;3. If you have any feedback that is cherished to us, please send email to us. 9.Q: Do you supply samples?
A: We support sample order . 10.Others: OEM: Support technical changes.
Free train: plant training on installation and maintenance techniques.QC: Quality inspection before delivery for each unit.
Complaint
