1. Warranty period: From the acceptance qualified date, the warranty period will be 1 (one) year, but in any case, not more than 13 months after B/L date. Seller is responsible to offer free fittings in these years (except consumable part.) Buyer has to send the damaged fitting to sellers. After the warranty, we will also provide favorable service of long term technical supports and spares supply to ensure machine's stable and continuous running.
2. The artificial damage in the warranty period and damage after warranty period, Seller offers paid service.
3. The Seller will give 24 hours service support during warranty time, and giving technical guide by email, telephone, Fax for daily maintenance, if need local support, Buyer has to pay for the travel and
accommodation & meal cost for the people from seller's side, no labor charge require. If products are out of warranty and require on site service, Buyer have to pay for the travel and accommodation & meal cost for the people from seller's side, labor charge is require, USD200/day per people.
4. About the transportation expanses of spare parts will be supported by both parties in the warranty period, like Buyer support the cost of transportation for damage spare part back to supplier; Seller support the new spare part deliver to Buyer.
Complaint
