High Performance 5030 7045 9060 CO2 Cutter for Wood Acrylic MDF Plastic Leather Paper

1. WHAT IS THE RELATIONSHIP BETWEEN AEON LASER AND POMELO LASER?
MANY PEOPLE CONFUSED ABOUT THESE TWO COMPANIES. THE AEON LASER AND POMELO LASER ARE THE SAME COMPANY ACTUALLY. WE REGISTERED TWO COMPANIES, POMELO LASER GOT THE RIGHT TO EXPORT GOODS TO OVERSEA MARKETS. SO, THE INVOICE AND BANK ACCOUNT IS IN POMELO LASER. AEON LASER IS THE FACTORY AND HOLD THE BRAND NAME. WE ARE ONE COMPANY.
2. Why your machines are expensive than other Chinese suppliers, why you are different with other Chinese laser machine
manufacturers?
This should be a very long answer. To make it short: First and most important, we design, other Chinese companies just copy. Second, we selected parts because it is best fit with our machine, not because the price or the function. A lot of Chinese manufactures just adopted the best parts, but they don't know how to make a good machine. Artist can create beautiful arts with ordinary pen, same parts in different manufacturers, the quality difference of the final machine can be huge. Third, we test machines carefully. We have set up a very strict testing rules and procedures, and we really enforce it.
Fourth, We improve. We react fast about customers' feedback, and improve our machine whenever is possible. We want a perfect machine, whereas other Chinese manufactures just want to earn money fast. They don't care what craps they are selling, we care.
That's why we could do better. To do better will cost more, that is for sure. But, we'll never let you down.
3.Can I buy your machine directly through your factory?
We won't encourage end customers to buy from us directly. We are increasing more agents, distributors and resellers through out the world. If we got distributors in your area, please buy from our distributors, they'll offer you complete service and take care with you all the time. If we don't have agents or distributors in your area, you could.4.Can I resell your machine in our country?
Yes, we welcome agents, distributors or resellers to sell our machine in their area. But, we have some exclusive agents in some countries. Please feel free to contact us to check the opportunity to represent us in your market.
5.Are these machines designed in China?
Yes, many people are skeptical about our machines, they doubt these machines were not designed by the Chinese. We could tell you that these machines are completely designed by our team in China. We got all the patents here in China. And will continue to design excellent machines in the future.
6. What is your warranty policy? How do you fulfill it?
We got one year warranty on our machine. For laser tubes, mirrors, focus lenses, we offer 6 months warranty. For RECI laser tubes, they were covered in 12 months.
7.How do i know the tube is nearly used up?
The normal color of the laser beam is purple while working. When a tube is dying, the color will become white.
8.What's the difference between the different laser tubes?
Usually, the power of the tube is decided by two parameters: The length of the tube, the longer the tube is the more powerful it. The diameter of the tube, the bigger the tube is the more powerful it.
9. What's the lifetime of the laser tube?
The normal life tube of a laser tube is about 5000 hours according to how you use it.
10. Can I install a different lens in your laser head?
Yes, you could install a 1.5 inch and 2-inch focus lens in the MIRA laser head. For the NOVA laser head, you could install 2 inches, 2.5 inches, and 4 inch focus lenses.