| FAQ: |
| Q: Are you a manufacturer or a trading company? |
| A: Yes,we are a professional manufacturer engaged in R&D and production of HMI products over 13 years. Our advanced technology,equipment and efficient management ensure excellent quality and competitive price. |
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| Q: Where is your factory? |
| A: Our factory is located in Shanghai ,China,which the traffic is convenient and close to Pudong and Hongqiao International Airport. It is easy for customers to visit and also for goods quicker shipping. |
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| Q: Can I order samples? |
| A: Yes,We can make the samples according to your requirements. You should pay the sample fee and shipping fee. |
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| Q:How to cooperate to develop customized products? |
| A:Decide for yourself how much performance you need, how much RAM, which hard disk or SDD size, which display size and also which interface are needed in the industrial PC, panel PC or others. Should Windows be running on the system or Linux, or do you want to install the operating system in-house? With us your specific desired confirguation can be put together completely basen on your specification. if you are unsure about minimum requiremnts, our product consultants are happy to help you.Simply send the requirements of your desired configuration to us by e-mail, you will receive your offer for desired configuartion within 1-2 working days. |
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| Q: What is the lead time for sample orders and bulk production orders? |
| A: Normally, it is 5-7 working days basen on standard product.For customized products,it will be taken around 20-30 days, or to be negotiated . |
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| Q: What is term of payment? |
| A: For sample order,100% T/T in advance |
| For bulk order, 30% deposit in advance, 70% balance before shipment |
| or L/C at sight. |
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| Q: How about the after-sale service? |
| A: Our products have a 2-years product warranty. |
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